Question 1

Why choose customkoozies.ca?

Accepted Answer

Every order you place with us is made with the same dedication and love. We have a 100% in-house design team, and production is in-house too. We can do same-day dispatch for the order you placed with us. We will give a very quick response to any question you ask us before, during, or after you place an order.
 
Your design will be made by real people, not by a design console like on other websites. Although design consoles can be convenient, you do not know for sure what you are going to get as a final product until you receive it.
 
It is completely different with us, you will get the service you deserve. Full design support and support to place your order, too.

We try our best to put your ideas into reality. 
 
Click to call us 9 AM-5 PM every day (tel:+19054835780)
 
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24/7 support available via email
 
 Email us : sales@customkoozies.ca 
 
or fill out our request a quote form. (https://www.customkoozies.ca/request-a-quote)

Question 2

How do I personalize my koozies?

Accepted Answer

Setup and design are free for most products! If you already have a design, place a generic order and email your design to sales@customkoozies.ca with your order number. We’ll send you a print-ready file for approval before printing. If you need a design, place your order and email us your photos, text, artwork, or inspirations. We’ll create a design for you and send it for approval. Once you’re happy, we’ll start printing. You can also email us your design ideas before ordering. If you’re happy with the design, we’ll send an invoice or direct you to our website to place an order. Once payment is made, we’ll start printing. Still have questions? Email us at sales@customkoozies.ca.

Question 3

How long does delivery take?

Accepted Answer

Thanks to our 100% in-house production, we usually dispatch orders within a day or two after design approval. Delivery takes 2-7 business days after the order is placed and the design is approved. Quick delivery also depends on the order quantity. While most orders are delivered on time, busy seasons or postal delays can add a few extra days. Let us know if you need your order by a certain date so we can FastTrack it. Additional charges may apply. Call us at (+1) 905 483 5780 or email sales@customkoozies.ca.

Question 4

Can i do two designs for  single order?(Custom koozies)

Accepted Answer

Yes you can, if it is just the colour variation and the base design stays the same their will be no extra charges.but if there are two different designs in the same order , extra charges will apply. Contact us prior to placing order if unclear.

Question 5

Where are you located?

Accepted Answer

We have production facilities in Canada and Australia. Depending on your required Delivery date and Delivery Location. We dispatch from the closest facility.  But if the closest Facility is busy, all orders will come from Ontario or from the second closest facility, with same-day or next-day express dispatch, so the customer receives the product within 2-5 business days.
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